Restaurant IT Optimization | 35% Faster BI & 30% Lower Costs

Streamlined Operations, Seamless Acquisition

Buchanan Technologies’ proactive optimization delivered substantial results for the popular restaurant brand, in the form of:

Cost Savings

The reduction in cloud infrastructure utilization saved the client approximately $100,000 in metered costs.

Acquisition Enablement

The cost savings enabled the company to expand its portfolio by acquisition, without incurring additional infrastructure spending.

Improved Performance

Online portal performance improved by 35%.
BI/reporting cycle time was reduced from 10-12 hours to 1-1.5 hours.
Cloud infrastructure costs were reduced by 30%.

By leveraging Buchanan’s Application Managed Services, the multi-brand restaurant empire achieved substantial cost savings and performance improvements, enabling them to successfully navigate a major acquisition.

At a Glance

About the Client

A leading multi-brand restaurant organization that owns and operates a portfolio of well-known food and beverage brands, supporting them through centralized strategy, technology, and operational services to drive growth and consistent guest experiences.

Solution

Buchanan Technologies delivered AMS-driven performance optimization to resolve BI bottlenecks, cutting analytics runtimes to 1–1.5 hours, reducing cloud resource consumption, and establishing proactive monitoring to sustain long-term performance.

Results

35% Improvement in Online Portal Performance
30% Reduction in OCI Costs
<1.5 Hours BI Reporting Cycle (From 10-12 Hours)

Our Approach

Identifying the Bottlenecks

While the company didn’t report any specific problems when they onboarded Buchanan as their Managed Services Provider (MSP), Buchanan’s standard review uncovered valuable insights. Our analysis revealed that their Business Intelligence (BI) and reporting jobs had the potential for significant improvement, with runtimes of up to 10 hours. These insights were particularly relevant given their upcoming plans for a major acquisition, as the existing performance could have led to increased OCI costs and resource consumption

The Impact

Buchanan’s Solution for Optimization

Buchanan Technologies provided effective application-managed services (AMS) and implemented a robust performance profiling process to address the identified bottlenecks.

This included:

BI Job Optimization:
We optimized the long-running BI analytics and reporting jobs, reducing their runtime to 1-1.5 hours through a detailed analysis of the processes and streamlining of individual tasks, queries, and statements.
Cloud Infrastructure Optimization:
By optimizing the BI jobs, Buchanan reduced the company’s cloud infrastructure utilization, including CPU, memory, and I/O.
Proactive Monitoring and Tuning:
Buchanan’s AMS included comprehensive monitoring and tuning, ensuring the client’s environment remained in optimal condition.

Buchanan’s Recipe for Success

In the fast-paced restaurant industry, efficiency is crucial for success.