Skip to content
Close
LOGIN
SEARCH
CONTACT
PHONE HOTLINE: +1 (888) 730-2774E-MAIL: solutions@buchanan.com
Request a Consult
PHONE HOTLINE: +1 (888) 730-2774E-MAIL: solutions@buchanan.com
Request a Consult
A hand reaches toward a glowing digital shopping cart icon within a circular interface, connected by network lines and nodes on a blue background, representing modern retail technology, e-commerce, and connected digital experiences.

Resilient IT Services for
‌Every Retail Touchpoint 

Don’t let IT glitches cut into revenue. Buchanan’s retail IT services keep every touchpoint, from checkout to e-commerce, fast, protected, and always on.

Request a Consult

Complex Retail Operations, Simplified!

Behind every sale is an IT system that has to work flawlessly. Buchanan’s managed IT services for retail 
keep your business running while creating a seamless customer experience. 
 
Icon for service rep 24/7 Service Desk 97% satisfaction rate with always-on support.   
Icon of a line with arrows expanding from center to bottom left and center to top right Cloud Optimization Cut IT costs by up to 40%.   
Icon for a globe and star Omnichannel Support Connect ecommerce, mobile, and in-store effortlessly.  
Icon for partners POS, CRM & ERP Support Scalable systems for peak shopping seasons.
  
Icon for Press Releases Network Monitoring Proactive protection to prevent costly downtime.
  
Icon for Case Studies PCI DSS & GDPR Compliance Payment security built into every process.  
Icon for a report with a line graph Faster Insights 2x quicker reporting cycles for smarter retail decisions.  
Icon of a building and nav pin Enterprise Retail IT Field Services On-site experts wherever you need them.  

Customized Technology Solutions For The Retail Industry

Retail management software, point-of-sale systems, order fulfillment processes, and more all rely on highly efficient and available IT infrastructure. Ensure your operation’s success with retail IT solutions from Buchanan that help you:

  • Speed up technology roll-outs
  • Decrease travel and overhead costs
  • Reduce downtime for high availability of services
  • Leverage flexible support models for your retail technology
  • Embrace digital transformation
  • Enforce data protection, retention, and compliance policies
  • Protect your business from today's cyber threats
  • Guarantee the quality of our services with iron-clad SLAs
Let's Talk Strategy
A warehouse worker holds a tablet displaying a warehouse management dashboard with charts and performance metrics, standing in a large fulfillment center with tall shelving and stacked inventory in the background.
A retail employee sits at a workstation with multiple computer monitors, focused on system screens in a store environment, representing back-office retail operations, inventory management, and point-of-sale support.

Buchanan Reduced Order Abandonment Rates
from‌ 45% to Under 1% for a Global Retailer

A global electronics reseller cut planning cycle time and boosted customer service.
Read the Full Story

Technology That Turns Shoppers Into Loyal Customers

Buchanan’s result-driven retail IT support ensures flawless, secure, and personalized
shopping experiences that turn first-time buyers into loyal customers. 

Ready to see how better retail IT support drives better retail outcomes?
Book a Strategy Session
Proven Outcomes from Buchanan 

Numbers Speak Louder Than Promises

40% AWS cost reduction
2x Faster BI/reporting cycles
45% Faster order workflows
80% Less ERP downtime

Retail Segments We Support

Custom IT services and solutions for the retail industry, no matter the size, scale, or niche. 

  • Apparel, luxury & accessories  
  • Grocery chains 
  • Mass merchandise & department stores 
  • Consumer electronics 
  • Drugstore, health & beauty 
  • Home improvement & furnishings 
  • Quick service restaurants & convenience retail 
  • Specialty retail  

As your business expands, our IT solutions scale with you, adapting to new channels, new markets, and new customer expectations without disruption. 

Contact Us
A bright, modern retail store interior with neatly arranged clothing racks, displays, and wide aisles, showcasing a clean, organized shopping environment enhanced by contemporary lighting and design.

New Rules of Retail - With Buchanan’s IT Solutions

Customers demand speed, choice, and trust, and these latest retail trends prove it. Convert shifting
buyer expectations into opportunities with Buchanan’s retail IT solutions.  

16.5% Purchases Return
Our retail IT solutions strengthen inventory and fulfillment systems to reduce costly returns. 
53% Shop on Social Platforms
We enable seamless omnichannel experiences across ecommerce, mobile, and brick-and-mortar. 
55% Check Stock Online First
Real-time POS and inventory integrations keep customers confident and buying.
32% Switch Brands for Sustainability
Cloud-first, energy-optimized IT reduces costs and supports greener operations.

Don’t Take Our Word

Manager of IT Help Desk / Desktop ServicesConsumer Goods
"Working with Buchannan is a breath of fresh air. We came to the table with problems, and they solved them with solutions! Working with Buchanan's team of highly experienced subject matter experts is like having a Swiss army knife in our back pocket here at our org."
Corporate Operation DirectorAutomotive Retail
"Having Buchanan as our IT partner has equipped us with a wide variety of skill sets and has freed up our resources to focus on driving our business forward. We appreciate their support and partnership and look forward to enhancing our IT solution with them in the future."
Principal Performance Engineer, Oracle Corporation
"Buchanan’s vast knowledge of the Oracle technologies and performance implications across the product suite is inspiring! The most credible technical authority for anything performance-related on the database, application server, and applications at Oracle."
Head of ITRetailer
"Thanks to the Buchanan team for the successful and on time upgrade from Oracle EBS version 12.1.3 to 12.2.10. Because of your effort, dedication, and flawless delivery, there was 100% customer satisfaction with the project." 
Electronics RetailerFortune 500 Company
“We signed on for a two-week engagement and soon into our partnership, their depth of knowledge and skills got results we had never seen before. They can deliver the best user experience solutions. In addition, they really root into the system so that we can customize it in accordance with our needs."

Retail IT Services & Solutions You Can Count On

Whether you need full outsourcing, co-managed IT, or staff augmentation, our flexible support models adjust to your business so you’re never locked into a one-size-fits-all solution. 

  • Cloud Enablement & Optimization 
  • Cybersecurity & Compliance Solutions 
  • IT Service Desk & Helpdesk for Retail 
  • On-Site & Enterprise Retail IT Field Services 
  • Digital & Application Services (POS, ERP, CRM) 
  • Network & Infrastructure Management 
  • Modern Workplace & Collaboration Tools 
  • Disaster Recovery & Business Continuity
  • Order fulfillment and Inventory management 
  • Payment processing 
Let's Talk
A modern data center corridor lined with server racks, illuminated in blue light, overlaid with digital network lines and data points, representing enterprise IT infrastructure, connectivity, and large-scale data processing.

One Partner With All Your Essential Technology Solutions for the Retail Industry

Every checkout, scan, and online order has to perform without fail. Buchanan backs SLAs with on-site field services and remote support that keep stores running smoothly, even during peak seasons.