While the company didn’t report any specific problems when they onboarded Buchanan as their Managed Services Provider (MSP), Buchanan’s standard review uncovered valuable insights. Our analysis revealed that their Business Intelligence (BI) and reporting jobs had the potential for significant improvement, with runtimes of up to 10 hours. These insights were particularly relevant given their upcoming plans for a major acquisition, as the existing performance could have led to increased OCI costs and resource consumption