GRAPEVINE, TEXAS (August 21, 2025) – Buchanan Technologies, a leading provider of managed IT services, is proud to announce it has once again been honored with the HDI Team Certified Pinnacle of Excellence Award. This achievement marks the ninth consecutive year Buchanan has received this prestigious recognition, continuing a winning streak that began in 2017.
The award underscores Buchanan’s commitment to delivering world-class IT support, exceptional customer experiences, and consistent service excellence across its global operations. Specifically, the HDI Team Certified Pinnacle of Excellence Award recognizes organizations that ensure their entire support staff—from frontline agents to management—is 100% HDI certified to the industry’s highest standards.
“Winning this award for the ninth year is a reflection of our team’s dedication to our customers,” said Thomas Nieuwhof, Director of Support Center at Buchanan Technologies. “I am deeply proud of our team’s ongoing commitment to maintaining full HDI certification. This dedication allows us to consistently uphold the highest standards of service excellence and deliver the reliable, high-quality support our customers deserve. We are grateful to HDI for recognizing that commitment, and even more grateful to our customers who place their trust in us.”
Buchanan Technologies supports key business applications across industries including finance, education, healthcare, retail, and manufacturing. The company’s commitment to seamless service is reflected in its customer-first approach, delivering fast, accessible, and personalized support across multiple digital channels, in multiple languages and time zones. To view the full list of HDI team-certified award recipients, click here.
About Buchanan Technologies
Founded in 1988, Buchanan Technologies is an award-winning managed services provider specializing in IT infrastructure, enterprise applications, and modern workplace solutions. Serving organizations across North America and Europe, Buchanan delivers flexible, scalable support—from help desk and on-site field services to fully managed IT programs—while ensuring every customer interaction is seamless and impactful. Learn more at www.buchanan.com.
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Media Contact:
LaRessa Cox, Vice President of Marketing
[email protected]
972-910-7544
