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PHONE HOTLINE: +1 (888) 730-2774E-MAIL: solutions@buchanan.com
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PHONE HOTLINE: +1 (888) 730-2774E-MAIL: solutions@buchanan.com
Request a Consult
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Managed IT Services
‌And Network Support

Improve operational and cost efficiencies with our managed IT services

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Resolve Issues Quickly.

Build A Customer-Centric Environment.

Leverage Digital Tools and Automation To Run Your Environment At Top Efficiency


Shift the heavy lifting related to sourcing, procuring and managing vendors. We help make sure your infrastructure is reliable, secure, and operating seamlessly, giving you more time to spend on important business initiatives.
Infrastructure Management

ITIL-Aligned Monitoring and Service Operations for Enterprise Performance

Maintain a secure, stable, and high-performing network through continuous performance monitoring, proactive troubleshooting, patch management, and operational oversight. With ITSM-based reporting, dashboards, and data-driven network analysis, we deliver full visibility into service performance while adhering to proven ITIL practices to support structured delivery, continuous improvement, and strategic alignment with organizational objectives.

  

Service Delivery Built on Accountability and Governance

Drive accountability through structured reviews, service metrics, and executive-level engagement.

Buchanan Technologies uses a multi-tiered governance model to ensure every service aligns with your business outcomes. From executive sponsors to service delivery managers, we provide structured oversight, real-time reporting, and accountability at every layer of engagement.

As a trusted provider of managed IT services, we follow proven IT service management practices to drive performance, meet SLAs, and ensure long-term success across every service engagement.

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Continuous Improvement Through Insight and Optimization

Our managed IT support services aren’t just maintained, but they’re being continuously refined. We use data from real-time dashboards, SLA metrics, customer feedback, and technical audits to improve reliability, security, and satisfaction over time.

This approach to IT management services ensures every part of your environment is proactively tuned for optimal performance, helping you operate smarter, faster, and more cost-effectively.

 

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A stethoscope rests on a desk beside a laptop, symbolizing healthcare, medical services, and technology-enabled clinical or administrative work.

Leading Healthcare Firm Benefits From Managed
‌Services Partnership With 98% Customer Satisfaction.

A full solution including level one user support, on-site support, device and network management, and more. 
Read the Case Study

Don’t Take Our Word

Manager of IT/Help Desk ServicesConsumer Goods
"Working with Buchanan is a breath of fresh air. We came to the table with problems, and they solved them with solutions! Working with Buchanan's team of highly experienced subject matter experts is like having a Swiss army knife in our back pocket here at our org."
Director of ITEnterprise IT Services
"We work with them annually for System Health Check. They have an industry leading expert who goes above and beyond each year to identify bottlenecks and code inefficiencies, as well as providing solutions to remedy. Ability to quickly and thoroughly diagnose issues has gained our customer loyalty."
CIOEnergy and Utilities
"Migrating to a new outsourced service desk provider is difficult at best. Buchanan completely exceeded expectations in executing a seamless, smooth transition from our old provider to their services. We had minimal disruption and an immediate improvement in service."
Director, Workforce Engineering & SupportFinance, Non-Banking
"Excellent organization to work with regarding Service Desk support. Very customer service oriented. Excellent leadership and support staff! Always striving and finding ways to improve and take on additional processes where possible. They operate with a partner mindset which is highly valued."
PresidentWholesale and Distribution
"We have found Buchanan’s knowledge and customer service to be outstanding and appreciate that they are always there for us when the need arises. We highly recommend Buchanan Technologies for any IT service needs!"
Business Relationship Manager Financial Industry
"We sincerely appreciate the trust and dedication that has come from the Buchanan team around our technical demands and do not hesitate in recommending them to anyone
needing an IT service partner."
Director of ITEnterprise Organization
"We appreciate how Buchanan is focused on taking the burden off of our team for more mundane tasks."
Vice PresidentReal Estate Organization
"Buchanan's support gives us hands-off lT management, yet peace of mind knowing our
equipment and data is protected and allows us to focus on revenue-generating projects for
our company."
Corporate Sales Operation DirectorAutomotive Industry
"Having Buchanan as our IT partner has equipped us with a wide variety of skill sets and has freed up our resources to focus on driving our business forward. We appreciate their support and partnership and look forward to enhancing our IT solution with them in the future."

Buchanan By the Numbers

850+ IT Experts Ready to Assist
8+ Service Delivery Centers Across North America
14Y Average Client Tenure
100% Customer Satisfaction

Where Are You Today?
‌Where Can You Be Tomorrow?

Talk to the experts to understand how your business can benefit from a Managed IT Solution. 
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Frequently Asked Questions

About our Managed IT Services

What is included in your managed IT services?
  • 24/7 help desk support and remote monitoring
  • Cloud infrastructure and cybersecurity management
  • Application and database support
  • Regular performance reviews and license optimization
  • Strategic guidance through quarterly business reviews
How do managed IT support services benefit growing businesses?
  • Reduce internal IT workload and cost
  • Access certified specialists across the full IT stack
  • Improve uptime with real-time monitoring and SLA-backed response
  • Scale easily with flexible support plans and cloud readiness
What makes Buchanan a trusted managed IT services provider?
  • 35+ years of experience across enterprise environments
  • 97% customer satisfaction and 14+ year average client retention
  • Recognized in Gartner’s 2024 Market Guide for Oracle Cloud MSPs
  • Multi-platform expertise in Microsoft, Oracle, AWS, and more
How do your IT service management practices ensure quality?
  • ITIL-based processes and governance at every service level
  • Continuous improvement through KPIs, health checks, and audits
  • Integrated dashboards for transparency and service tracking
  • Dedicated service delivery managers for each account
Do you offer managed network solutions as part of your IT suite?

Yes, Buchanan provides managed network services, including:

  • Network assessments and real-time monitoring
  • On-site support across North America
  • Patch management, troubleshooting, and performance tuning
What’s the difference between managed IT services and IT service management?

  • Managed IT services focus on delivering full outsourced IT operations

  • IT service management (ITSM) is the structured methodology we use to deliver consistent and high-quality service

  • Buchanan integrates both to deliver seamless support and measurable results

Infrastructure Services Customized for Each Client

Keep Your Business Operating Efficiently

Gain support for your entire network lifecycle, including consulting, deployment, ongoing monitoring and support, and more for complete network management.

Our team takes a customized approach to your business's strategic goals and requirements, allowing you to focus on running your business.