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PHONE HOTLINE: +1 (888) 730-2774E-MAIL: solutions@buchanan.com
Request a Consult
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On-Site IT Support and
‌On-Demand Field Services

Technology support in any zip or postal code in North America - when and where you need it.

New Customers - Request More Info or Request Quote
Existing Customers - Schedule Onsite Service Now

Buchanan’s On-Site IT Services

Cover all your technology needs with on-site services built for your technology support, and instead of managing
multiple vendors and multiple invoices, we handle it all under one roof.

 
Icon of a line with arrows expanding from center to bottom left and center to top right On-Site Projects

Our on-site projects are always delivered on time and on budget.

For large project rollouts, our field technicians provide end-to-end implementation for your technology without stalling your business.

 

  • Cabling and wireless through designing, installing, and working through network issue resolutions.
  • Network assessment to create a complete inventory of all hardware and applications.
  • PC refreshes, point-of-sale installations, and network upgrades.
  
Icon for a globe and star Cabling and Wireless

On-site IT support that covers your cabling needs. 

Our team provides the management of the entire project, providing consistent quality work and materials to multiple locations simultaneously. 

 

  • Wired and wireless network installations
  • Network routing and connectivity
  • Office turn-ups/downs to meet your business demand
  • Break/Fix to manage connectivity and modernization efforts for legacy materials
  
Icon for an open book with a finger pointing to the right-side page Depot/Logistics Services

Our Depot Services manage assets and inventory for your organization.

Store devices in our secured, climate-controlled storage facilities in North America, and let our team handle provisioning and shipping to end-users.

  • Receiving & Inspection
  • Staging & Configuration
  • Secure Storage
  • Shipping & Logistics
  • Inventory Management & Reporting
  • Procurement Services
  • Asset Disposal
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Icon of a building and nav pin On-Demand Dispatch

Our IT On-Demand Dispatch service can reach any location, in the United States and Canada. 

On-demand, remote IT support for branches, warehouses, and remote offices. We are your feet-on-the-street team — delivering fast, cost-effective on-site technology support without the expense of internal travel.

  
Icon for a report with a line graph Recurring On-Site Service

Do you need technical assistance, but need to save the overhead of a full-time hire?

Our recurring IT support provides the same technician on-site at your location for the days you require. 

Days can range from 1-3 per week and can rotate different locations in a single market. The technician becomes familiar with your environment and handles ongoing work as a supplement to your staff.

  

Operational Efficiencies That Save Money & Lower Risks

Get an IT technician dispatched to your location for an emergency, or schedule IT Techs to multiple locations simultaneously for an onsite project.

Benefits of Buchanan's on-site field support:

  • Dedicated team of dispatch managers to see your ticket through from creation to resolution.
  • Dispatch managers are an extension of your IT team, understanding your people and processes.
  • Proven workflow that minimizes the administration burden on your team, maximizes uptime, and increases end-user satisfaction.
  • Swift technical expertise and shorter lead times on any IT project.
  • Lower overhead and regulated IT spend with flexible delivery models.

Don’t let IT issues slow your end-users down. Call Buchanan Field IT Support services company today.

What Is Field IT Support?

IT Field Support refers to the technical assistance and support provided to end-users of technology within an organization, typically in a face-to-face or on-site context. Field Support technicians are responsible for maintaining and troubleshooting computer hardware, software, and network systems to ensure that they function efficiently and effectively.

The role of an IT Field Support technician may include tasks such as installing and configuring new equipment and software, providing technical support to end-users, troubleshooting hardware and software issues, diagnosing and resolving network connectivity problems, and maintaining accurate records of all support requests and actions taken.

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Hear From Satisfied Clients

"Working with Buchannan is a breath of fresh air. We came to the table with problems, and they solved them with solutions! Working with Buchannan's team of highly experienced subject matter experts is like having a Swiss army knife in our back pocket here at our org."
Consumer GoodsManager of IT Help Desk / Desktop Services
"Work with them annually for System Health Check. They have an industry leading expert who goes above and beyond each year to identify bottlenecks and code inefficiencies, as well as providing solutions to remedy. Ability to quickly and thoroughly diagnose issues has gained our customer loyalty."
Enterprise IT Services ClientDirector of IT
"The Buchanan team is very important. I’m a one man team, so everything we do is running through them."
Small/Mid-Size CompanyDirector of IT
"Migrating to a new outsourced service desk provider is difficult at best. Buchanan completely exceeded expectations in executing a seamless, smooth transition from our old provider to their services. We had minimal disruption and an immediate improvement in service."
Energy and UtilitiesChief Information Officer
"Excellent organization to work with regarding Service Desk support. Very customer service oriented. Excellent leadership and support staff! Always striving and finding ways to improve and take on additional processes where possible. They operate with a partner mindset which is highly valued."
Finance, Non-BankingDirector, Workforce Engineering & Support
"We have found Buchanan’s knowledge and customer service to be outstanding and appreciate that they are always there for us when the need arises. We highly recommend Buchanan Technologies for any IT service needs!"
Kimberly A. HobbyPresident, Lafe T. Williams & Associates, Inc.
"We sincerely appreciate the trust and dedication that has come from the Buchanan team around our technical demands and do not hesitate in recommending them to anyone needing an IT service partner."
Financial IndustryBusiness Relationship Manager
"We appreciate how Buchanan is focused on taking the burden off of my team for more mundane tasks."

 

Enterprise OrganizationDirector of IT
"Buchanan's support gives us hands-off lT management, yet peace of mind knowing our equipment and data is protected and allows us to focus on revenue-generating projects for our company."
Service Delivery at real estate companyVice President
"Having Buchanan as our IT partner has equipped us with a wide variety of skill sets and has freed up our resources to focus on driving our business forward. We appreciate their support and partnership and look forward to enhancing our IT solution with them in the future."
Automotive IndustryCorporate Sales Operation Director

Meet all of your Business’ Needs with Field IT Support Services

Other IT field support service companies can’t provide the same level of technology solutions as us. 

With 7 global locations and a proven network of field technicians throughout North America and Europe, we can reach your business anywhere.

Our certified team of IT experts continuously drive results, just see the numbers:

  • IT-related travel costs can be reduced up to 50%
  • End-user satisfaction is increased by 25% (at minimum)
  • Efficiency is improved by 25%+
  • Downtime is slashed by 75%
Contact Us
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North American Wired and Wireless Cabling Services

Our Technology Cabling Service designs, installs, and services voice and Data Network Systems.

A high demand solution for our large logistics clients needing thousands of cabling and wireless services in warehouses across North America, or our retail and financial institution clients that need cabling and wireless services within each branch location, supporting the need to open or close locations in an efficient and timely manner.

Buchanan brings the ability to manage and deploy cabling installations across multiple sites simultaneously, allowing for top-level Operations, Real Estate and Logistics Directors to focus on the growth and let us worry about the details of each location.

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An IT Technician standing in a server room wiht a laptop in his hand

Benefit From Cabling and Wireless Services

Take advantage of the ability to support multiple locations simultaneously for all of your network cabling needs.
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Vetted and Qualified Skilled Technician
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Buchanan Managed Technician
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Guaranteed Quality Materials
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Includes All State and Local Compliance
A real estate agent hands over a house key across a desk during a property transaction, with a small model home, contract paperwork, and a pen visible, symbolizing home buying, leasing, or real estate services.

National Residential Mortgage Originator Utilizes Buchanan’s
‌Field Services for 300+ Branches Across the US.

Buchanan's national footprint of technicians were utilized for technical projects related to onboarding and decommissioning branches.
Read the full story

Get Support On-Site in 24 Hours or Less

We operate 8+ North American IT help desk service centers with the option to add on-site support when remote access isn't enough.
 
Our team offers assistance in multiple languages so our local customers receive 24/7/365 support in their native tongue. 24/7/365 for their business, weekend, and after-hours needs. 

We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada.
Icon of a line with arrows expanding from center to bottom left and center to top right USA   3 Locations Icon of a line with arrows expanding from center to bottom left and center to top right Canada   3 Locations Icon of a line with arrows expanding from center to bottom left and center to top right Europe   1 Location Icon of a line with arrows expanding from center to bottom left and center to top right Asia   2 Locations
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Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems

Request a free consultation today.

 
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Frequently Asked Questions

About On-Site and On-Demand Field IT Support Services

What Makes Your On-Site and On-Demand IT Field Services Unique?
  • Nationwide and Cross-Border Reach: We dispatch certified field technicians across the U.S., Canada, and Mexico, and also provide global support in select regions—reaching urban, rural, and remote sites with as little as 4‑hour response time. 
  • Complete On-Site IT Capabilities: From break/fix services to structured cabling, SD-WAN, POS deployment, wireless AP installs, and IP camera setup—everything is covered under one coordinated model. 
  • Depot Services for Faster Rollouts: We stage, image, and configure equipment in advance at secure facilities, ensuring smooth execution at every site. 
  • Recurring On-Site Support (ROSS): A flexible staffing model offering scheduled visits from familiar technicians for consistent on-site coverage. 
  • Transparent, Predictable Pricing: You only pay for time on-site and no hidden travel fees or long-term commitments required. 
Are Your Field Services Customizable for Different Projects or Industries?
  • Tailored Service Models: Choose from on-demand visits, multi-site rollouts, depot provisioning, or long-term support models depending on your business needs. 
  • Project-Specific Customization: Services can be customized for point-of-sale upgrades, wireless access point installations, digital signage rollouts, structured cabling, network refresh projects, and more. 
  • Industry-Centric Execution: Field services are delivered with industry-specific knowledge for retail (store rollouts), finance (branch upgrades), healthcare (HIPAA-compliant installations), and education (campus-wide refreshes). 
  • Scalable Delivery: We serve midmarket to enterprise organizations with simultaneous location support. Typical models range from 25 to 500, but services are scalable with coordinated logistics and technician scheduling. 
What Advantages Do You Offer Over Marketplace-Style Platforms Like Field Nation or Thumbtack?
  • Certified, Vetted Technicians Only: Buchanan employs a network of over 500 certified and vetted technicians across North America, never relying on gig platforms or unverified freelancers. 
  • Consistent Service Standards: Unlike marketplace models, which have variable quality from job to job, Buchanan delivers standard operating procedures, SLA-backed workflows, and dedicated dispatch managers to ensure uniformity across every assignment. 
  • Full-Service Coordination: Your field service request is handled end-to-end by our dedicated dispatch managers—from ticket intake through technician dispatch to job verification and follow-up. 
  • Transparent, No-Hidden-Fees Pricing: With Buchanan, you pay only for the time a technician is on site. There are no hidden travel fees, no surprise charges, and no long-term commitments required. 
  • Centralized Account Management: You get ongoing oversight, consistent process alignment, and a single point of contact—rather than dealing with multiple standalone contractors or project vendors. 
How Do You Ensure Quality and Consistency Across On-Site IT Technicians?
  • Pre-Qualified Technician Network: All technicians undergo background checks, certification validation, and service protocol training before deployment. 
  • Standardized Field Protocols: Every job follows a predefined checklist—covering pre-site preparation, on-site procedures, and post-deployment verification. 
  • Mobile-Enabled Field Tools: Technicians use mobile devices to capture checklists, photos, site notes, and digital sign-offs in real time, which are sent directly to you. 
  • Performance Monitoring and Feedback: Technicians are reviewed regularly based on completion rates, customer satisfaction, punctuality, and professionalism, ensuring consistent delivery. 
What Scheduling and Coordination Capabilities Do You Offer for On-site Projects and Services?

  • Enterprise-Grade Field Service Scheduling: Buchanan leverages advanced scheduling engines to automate technician assignments, optimize travel routes, and minimize downtime for on-site projects.

  • Skill-Based Technician Dispatch: Our scheduling system aligns each job with technicians who have the right technical expertise, certifications, and site familiarity, ensuring first-time resolution.

  • Multi-Site On-Site Coordination: Whether you’re managing a regional rollout or a national upgrade, all locations are scheduled, dispatched, and tracked through a single centralized platform to meet deadlines.

  • Centralized Dispatch & Single‑Vendor Management: We coordinate and dispatch technicians to multiple locations simultaneously and manage the entire rollout under one roof—reducing vendor sprawl and simplifying scheduling.
How Do You Handle On-Site Safety, Security, and Compliance?
  • Strict Adherence to Protocols: Technicians follow all client safety procedures, including PPE requirements, secure access procedures, and data protection protocols. 
  • Compliance-Ready Workforce: Field staff are trained on compliance standards including HIPAA, PCI DSS, GDPR, and Buchanan’s SOC 2 framework. 
  • Pre-Site Documentation: Work orders, access rules, compliance briefings, and documentation are reviewed with each technician prior to dispatch. 
  • On-Site Validation: Jobs include digital sign-off with time-stamped evidence, GPS verification, and optional photo proof of task completion.
How Do You Stand Out from Competitors That Lack Unified Orchestration?
  • End-to-end Project Delivery: From depot staging of devices to on-site installations, Buchanan manages the full deployment lifecycle across multiple sites, including cabling, POS systems, network setups, and signage. 
  • Dedicated Dispatch Coordination: Our dispatch managers act as an extension of your IT team, overseeing ticket intake, technician assignment, documentation, and job closure without burdening your internal staff.  
  • Multi-skilled Technician Teams: Buchanan’s field technicians are proficient across fiber and CAT cabling, SD WAN, digital signage, kiosk setups, and break/fix scenarios, ensuring streamlined delivery regardless of task type. 
  • Scalable and Flexible Resourcing: Whether you require a single visit or a synchronized rollout to hundreds of locations, our ROSS and on-demand dispatch models allow flexible scheduling and staffing that adapts to your project pace.  
  • Single Point of Contact and Centralized Oversight: You benefit from uniform accountability via dedicated account managers and centralized dispatch—eliminating the fragmentation common with vendors who rely on separate contractors.