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PHONE HOTLINE: +1 (888) 730-2774E-MAIL: solutions@buchanan.com
Request a Consult
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AI-Powered IT Solutions
‌Unleash Your Enterprise's Potential

Modernize service delivery and unlock new operational scale through AI-powered automation designed for complex enterprise environments.

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Buchanan’s Approach to AI: Amplifying Your Potential

At Buchanan, we champion a groundbreaking philosophy: Artificial Intelligence isn't here to replace human potential, but to amplify it. We recognize AI's extraordinary power to spark innovation, and we embed cutting-edge generative and agentic AI directly into our services. This creates a seamless blend of human ingenuity and machine precision, designed to elevate your entire digital workplace. Our commitment is simple: to harness AI ethically and responsibly, ensuring our solutions consistently deliver high-quality, personalized service.

Key AI Capabilities: Driving Your Digital Future

Dive into the core AI capabilities Buchanan leverages to forge a smarter, more agile, and highly responsive future for your operations:
Virtual Agents (VOCA)
Unlock 24/7 seamless support with Voca, our omnichannel AI platform.

It powers intelligent virtual assistants like OLIVR, enabling dynamic chat interactions in over 100 languages that understand user intent and context for truly personalized experiences. Plus, ALLIE delivers natural, voice-enabled AI support for troubleshooting, even with screen and camera sharing to enhance assistance like never before.

  
Robotic Process Automation (RPA)
Watch repetitive tasks vanish!

Our RPA capabilities, including Abbey Automation, diligently automate high-volume backend workflows. From employee onboarding to managing access and processing tickets, RPA significantly reduces manual effort, ensuring accuracy, compliance, and unprecedented efficiency across your business processes.

 
Smart Triage
Experience instant clarity!

Our AI-powered Triage Assistant classifies and routes IT tickets with lightning speed, automatically analyzing incoming alerts and assigning them to the right teams in real-time. This drastically cuts response times and eliminates alert fatigue, keeping your operations flowing.

  
Generative AI (BMC HelixGPT)
Equip your IT agents with a powerful co-pilot.

Through our integration with BMC HelixGPT, agents gain instant auto-suggestions, intelligent summaries, and deeper insights into issues, transforming their workflows and providing a superior, consumer-grade service experience.

 
Agentic AI
Discover the power of autonomous action.

Buchanan's Agentic AI systems are designed to proactively monitor and respond to IT events, taking intelligent, automated actions based on inputs and predefined authority, ensuring continuous, adaptive support.

  

Transform Support, Operations, and Experiences with Next-Gen AI and Automation

Ready to redefine what's possible in your organization?

Buchanan's AI-Powered IT Solutions aren't just tools; they're your strategic advantage, meticulously crafted to elevate every interaction and streamline operations.

We're on a mission to revolutionize IT support, simplify complex challenges, and dramatically enhance both customer and employee experiences. By brilliantly combining conversational AI, intelligent automation, and predictive insights, we powerfully eliminate inefficiencies, drastically reduce manual workloads, and open up vast new opportunities for innovation across your entire digital ecosystem.

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AI Powering Your Experience Management

At Buchanan, AI isn't a standalone feature; it's the intelligent backbone of our broader Experience Management framework. It's how we ensure a comprehensive, integrated digital transformation that touches every part of your organization.

Our AI-powered solutions integrate seamlessly across over 400 APIs, creating personalized support journeys and ensuring continuous updates with self-learning models that effortlessly adapt to your evolving needs. This unified approach transforms complex connections between customer-facing platforms and internal systems, making them faster, smarter, and significantly more cost-effective.

Ready to dive into a complete digital experience solution?

Explore Buchanan XM
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BuchananXM Drives 25% Savings
‌In the First Month

The implementation of our automated IT support platform, Buchanan XM, used AI, chatbot technology, and robotic process automation to handle and resolve support tickets more efficiently.

Read the Case Study

Buchanan By The Numbers

850+ IT Experts Ready to Assist
8+ Service Delivery Centers Across North America
14Y Average Client Tenure
100% Satisfaction Guarantee

Where Are You Today?
‌Where Can You Be Tomorrow?

Talk to the Buchanan experts to see how AI and Automation can help drive your business.
Let's Talk

Ready to embrace the AI advantage and unlock your enterprise's full potential?

Buchanan's AI is about delivering undeniable, quantifiable results that reshape your business for the better. We're proud to show how AI doesn't just optimize costs; it fundamentally enhances service quality and operational agility.

  • Achieve up to 60% faster incident resolution through intelligent automation and Retrieval Augmented Generation (RAG) technology.
  • Dramatically reduce human error and operational costs with precision-automated workflows.
  • Benefit from proactive alert monitoring and smart routing, leading to enhanced security and swift responses.
  • Boost self-service adoption rates and elevate overall customer satisfaction across all digital channels.