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Request a Consult
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Houston IT Support
‌Services

Your technology expert in Houston: IT support done right with a 100% satisfaction guarantee

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Reliable, Bespoke IT Support for Houston Businesses

Prevent IT Issues with a Partner You Can Trust

1
Resolve IT Problems Quickly
with our 24/7/365 IT support, boasting an impressive 97% average CSAT score
2
Gain Access to Fully-Certified Technicians
with our dedicated field support managing your IT concerns
3
Secure Your Business Data
with our NIST and GDPR-compliant data protection
4
Customizable IT Support Packages
that align with your budget and needs
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Buchanan Helps Mortgage Lender with Remote IT Support for 300+ Locations

Creating efficiencies and saving costs.
Read the Case Study

Guaranteed Service Levels Provide Peace of Mind to Keep Your Team Connected

Trust in the assuredness of your IT support. With contractually guaranteed service levels, the stress of unpredictable IT performance is a thing of the past.

A testament to this confidence is our track record with the Pinnacle of Excellence award for our helpdesk services, which we’ve bagged every year since inception.

This certainty, combined with a staggering 97% Customer Satisfaction Rating, reassures you that your IT systems are in safe hands.

Choose exactly what you need from our service areas:

  • Network Monitoring & Management
  • Database & Application Management
  • Backups, Disaster Recovery and Restoration
  • Patching, Threat Protection & Endpoint Detection
  • Resources and Subject Matter Experts to help with those extra IT Projects

Whether it’s just overnight outsourced IT support or comprehensive management across the entire IT stack – the power is in your hands.

 

Request a Consult
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24/7/365 Helpdesk

Customer & Employee Experiences with Service Levels that Guarantee Peace of Mind

Think about the last time IT snags halted productivity or frustrated your team. You deserve round-the-clock helpdesk support that doesn’t slack off when the clock hits five.

Buchanan not only delivers contractually guaranteed service levels but just like our 97% CSAT responses, it’s all about keeping your customers and employees satisfied.

Know that every call is answered by HDI-certified experts who follow ITIL standards, ready to bring your operations back on track.

Robust Network Support

Crafted Just for You: A-La-Carte Pricing Options

Envision a world where IT support doesn’t mean paying for services you don’t use. That world exists.

Buchanan delivers granular support across multiple service areas, letting you cherry-pick the exact services you need.

Whether it’s an overnight IT helpdesk, application or database support, or a fully managed solution across the entire IT stack, you’re in control.

Secure On-Site IT Needs at Remote Locations

Imagine an IT support company that also reaches every Zip/Postal code across the USA and Canada.

With Buchanan’s field support, you don’t need to compromise on quality for accessibility. Our field teams and partnerships make this expansive network possible.

We manage nationwide rollouts simultaneously, which means you can swiftly and effectively tackle any IT challenge with consistent support, and without the extra fuss of searching for local tech assistance.

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On-Demand Field Support

Reach Every Zip Code in Houston and Beyond

Picture an army of technicians waiting to resolve your IT support challenges. The good news? That’s what we’ve built.

Our network of technicians means you’ve got on-site technical support extending to every Zip code in the USA and Canada. Let’s eradicate the need to hunt for a local integrator or field tech.

From open to close, the dispatched teams take charge, only halting when your site work is fully resolved.

Next-Level IT Consulting Support

Enjoy Dedicated Executive and Account Support

Imagine a world where nothing in your IT support needs falls through the cracks. That’s the reality with Buchanan.

Multiple levels of account ownership keep an eye on your needs, ensuring everything is being looked after.

It’s about serving you right, whether you’re a small account or a large customer requiring executive-level touchpoints and escalations.

Cutting-edge Cloud Support

One Invoice, One Vendor for Complete IT Support

Remember the last time you had to juggle multiple IT service providers? Say goodbye to that hassle.

Buchanan provides a one-stop shop for all IT support at the hardware, software, application, data, process, people, and strategy level. Rest easy knowing you’re dealing with an Oracle Partner and a Microsoft Gold Partner that manages everything in-house.

Tailored Full-Stack IT Packages with A-La-Carte Pricing

IT support that fits like a glove, now that’s smart business. Buchanan offers you the flexibility to custom-build your support package.

Choose exactly what you need from our service areas:

  • Network Monitoring & Management
  • Database & Application Management
  • Backups, Disaster Recovery and Restoration
  • Patching, Threat Protection & Endpoint Detection
  • Resources and Subject Matter Experts to help with those extra IT Projects

Whether it’s just overnight outsourced IT support or comprehensive management across the entire IT stack – the power is in your hands.

 

Request a Consult
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Where Are You Today? Where Can You Be Tomorrow?

Book a strategy call with the Buchanan experts today.
Let's Talk

A Perfect Solution for Multi-Location On-Site Support

Buchanan partners with enterprise organizations to provide feet-on-the-street support that lowers operating costs, improves efficiency, accelerates rollouts, and reduces downtime across critical operations.

Why Buchanan?

  • Full-stack provider with expertise in end-to-end infrastructure management, modern workplace services, and application performance management
  • Proven ITIL-based processes
  • Best-in-class remote monitoring and ticketing tools
  • Continuous process improvement methodology
  • Customer satisfaction monitoring 
  • Industry-recognized best practices
  • Flexible pricing and delivery models 
  • 100% satisfaction guarantee

FAQs About Our Managed IT Support

What makes Buchanan a reliable choice for IT support?

Our reliability is underscored by our guaranteed service levels, award-winning services, and a 97% Customer Satisfaction Rating.

We provide complete end-to-end IT support, simplifying your IT planning and consolidating all your needs with one vendor.
Does Buchanan provide computer tech support in Houston only, or is service available elsewhere?

Buchanan provides on-site technical support to any Zip/Postal code in the USA and Canada.

This is due to our dedicated field teams and our extensive network of support partnerships.
How does Buchanan handle IT support ticket management?

At Buchanan, ticket dispatch teams own the ticket from opening to closing.

This ensures thorough follow-ups and efficient management, freeing you from the burden of tracking and managing field teams.
Does Buchanan offer applications support?

Buchanan has a full team of over 285 engineers and subject matter experts that support application management and some of the largest databases in the world.

We get to the root of database and application issues, maximizing upgrades, reducing downtime and modernizing your systems to allow for growth.