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Care Without Disruptions: Smarter
IT Services for Healthcare

In healthcare, every second matters. Buchanan helps you cut IT complexity so your teams can focus on what truly counts: exceptional patient care. 

Turn Healthcare Technology into Productivity and Better Outcomes

With Buchanan, technology shifts from a burden to a driver of growth, efficiency, and better patient experiences.

Transform Patient Journeys with Technology That Works for You   

 

When IT works seamlessly, patient experiences improve at every touchpoint. 

  • Streamlined Patient Communications: From scheduling to follow-ups, our healthcare call center services simplify interactions and strengthen patient loyalty. 
  • Cloud Without the Headaches: Reduce overhead with secure, cloud-based IT services for healthcare that scale effortlessly across multiple locations. 
  • Support on Every Channel: Meet patients where they are, phone, chat, text, or email, with consistent, branded service. 
  • Data That Drives Care: Unlock insights from patient interactions and system performance; 94% of providers say data-driven healthcare enables more personalized care.  

With proven ITSM practices and smooth onboarding, Buchanan keeps patient care uninterrupted, while our real-time reporting and agent monitoring give your teams insights to enhance healthcare delivery. 

 

Why Healthcare Leaders Choose Buchanan?  OR  Proven Expertise, Recognized Results  

Our global resources, paired with local responsiveness, help healthcare organizations maintain system continuity while staying responsive to regional needs. 

Icon of a building and nav pin 856+ IT Experts Access a deep bench of specialists dedicated to healthcare technology.   
Icon for a report with a line graph 35+ Years of Experience Trusted since 1988 to solve IT challenges across the healthcare industry.   
Icon for a globe and star 8 Global Service Centers Around-the-clock support wherever your teams and patients are.  

 IT Support That Protects, Simplifies, and Never Sleeps 

More than support, we help you reduce risk, lower costs, and improve outcomes. 

  • Patient Data, Protected: HIPAA, PCI, and GDPR compliance built into every process, so your data stays secure and audit-ready. 
  • Simplified Multi-Location Operations: Eliminate patchwork systems; our healthcare IT support services unify workflows and free your staff to focus on patients. 
  • Always-On Systems: With 24/7 monitoring and database optimization, your critical applications and patient records stay available when you need them most. 

Beyond traditional IT support, Buchanan brings hands-on field services for clinics, database optimization to keep EHR systems responsive, and AI-driven automation that speeds up incident resolution, so technology never interrupts patient care. 

A Closer Look at Our Healthcare IT Solutions

1
Healthcare Call Center Solution

Specialized call center services manage both your inbound and outbound call volumes. They transform the patient experience and streamline care delivery.

2
Revenue and Patient Loyalty Optimization

We focus on increasing your ROI by driving both revenue and patient loyalty. Ensure your organization’s needs are met to achieve your financial and satisfaction goals.

3
Cloud-based Systems

Eliminate the need for complicated hardware installations and minimize operational costs. Ensure a more efficient and streamlined IT infrastructure.

4
Omnichannel Support

Get comprehensive support solutions via email, text, live chat, and phone. All can be white-labelled and seamlessly integrated into your existing systems.

5
Industry-specific Compliance

Ensure compliance with all relevant industry standards, including HIPAA, PCI, and GDPR, to safeguard sensitive patient data and avoid expensive fines.

6
Advanced Analytics

Receive in-depth reporting on each call, alongside quality assurance measures for agents, enabling you to improve patient experiences continuously.

7
Flexible Pricing and Delivery Models

Leverage solutions that are priced per agent, per hour, and offer scalable delivery models that can be adjusted as needed without requiring long-term commitments.

8
Agent Training

Take advantage of our expert agents, who are trained in technology, customer service, and cybersecurity best practices to ensure a secure and efficient operation.

9
Database Management

Get 24/7 monitoring of your critical systems and ensure your patient and medical databases are finely tuned and optimized to an impeccable degree..

Trusted by Healthcare Providers Nationwide

Organizations that rely on Buchanan’s managed IT services for healthcare to keep operations efficient, secure, and compliant. 

From clinical systems to patient records, healthcare IT leaves no room for downtime. Buchanan’s 24/7 service desks and sector expertise keep every layer running smoothly for both providers and patients. 

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Ready to simplify healthcare IT and improve patient focus?

Discover flexible solutions that scale with your organization.

Flexible Solutions Built for the Pace of Healthcare

Healthcare never stands still, neither should your IT. Buchanan offers adaptable support models and pricing that scale with your needs, ensuring seamless integration and immediate results.