On-Site IT Support and On-Demand Field Services

Technology support in any zip or postal code in North America - when and where you need it.
New Customers - Request More Info or Request Quote
Existing Customers - Schedule Onsite Service Now

Business Leaders Trust Our On-Site/On-Demand Field Services

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Operational Efficiencies That Save Money & Lower Risks

Get an IT technician dispatched to your location for an emergency, or schedule IT Techs to multiple locations simultaneously for an onsite project.

Why work with Buchanan for on-site field support?

  • Union (2)-svg Dedicated team of dispatch managers to see your ticket through from creation to resolution.
  • Union (2)-svg Dispatch managers are an extension of your IT team, understanding your people and processes.
  • Union (2)-svg Proven workflow that minimizes the administration burden on your team, maximizes uptime and increases end-user satisfaction.
  • Union (2)-svg Swift technical expertise and shorter lead times on any IT project.
  • Union (2)-svg Lower overhead and regulated IT spend with flexible delivery models.

Don’t let IT issues slow your end-users down. Call Buchanan Field IT Support services company today.

Request a Quote for our On-Site/On-Demand Dispatch Services

Hear From Satisfied Clients

Working with Buchannan is a breath of fresh air. We came to the table with problems, and they solved them with solutions! Working with Buchannan's team of highly experienced subject matter experts is like having a Swiss army knife in our back pocket here at our org.
Manager of IT Help Desk / Desktop Services
Consumer Goods
Work with them annually for System Health Check. They have an industry leading expert who goes above and beyond each year to identify bottlenecks and code inefficiencies, as well as providing solutions to remedy. Ability to quickly and thoroughly diagnose issues has gained our customer loyalty.
Director of IT
Enterprise IT Services Cient
The Buchanan team is very important. I’m a one man team, so everything we do is running through them.
Director of IT
Small/Mid-Size Company
Migrating to a new outsourced service desk provider is difficult at best. Buchanan completely exceeded expectations in executing a seamless, smooth transition from our old provider to their services. We had minimal disruption and an immediate improvement in service.
Chief Information Officer
Energy and Utilities
Excellent organization to work with regarding Service Desk support. Very customer service oriented. Excellent leadership and support staff! Always striving and finding ways to improve and take on additional processes where possible. They operate with a partner mindset which is highly valued.
Director, Workforce Engineering & Support
Finance, Non-Banking
We have found Buchanan’s knowledge and customer service to be outstanding and appreciate that they are always there for us when the need arises. We highly recommend Buchanan Technologies for any IT service needs!
Kimberly A. Hobby
President, Lafe T. Williams & Associates, Inc.
We sincerely appreciate the trust and dedication that has come from the Buchanan team around our technical demands and do not hesitate in recommending them to anyone needing an IT service partner.
Business Relationship Manager
in the financial industry
We appreciate how Buchanan is focused on taking the burden off of my team for more mundane tasks.
Director of IT
Enterprise Organization
Buchanan's support gives us hands-off lT management, yet peace of mind knowing our equipment and data is protected and allows us to focus on revenue-generating projects for our company.
Vice President
Service Delivery at real estate company
Having Buchanan as our IT partner has equipped us with a wide variety of skill sets and has freed up our resources to focus on driving our business forward. We appreciate their support and partnership and look forward to enhancing our IT solution with them in the future.
Corporate Sales Operation Director
in the automotive industry

Why Choose Our Field Services?

1 Hour

Dispatch us for as little as 1 Hour

500 +

Network of over 500 Technicians across North America.

0 %

Satisfaction guarantee

0 +

Years in business

Get Support On-Site in 24 Hours or Less

We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included. 
  • We offer local IT support in multiple languages so our local customers can receive full support in their native tongue.  
  • We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada
Contact Us

USA

3 Locations

Canada

3 Locations

Europe

1 Location

Asia

1 Location

We can serve you across North America

With Buchanan’s On-Site IT Services, We Cover All Your Needs

On-Demand Dispatch

Our IT On-Demand Dispatch service can reach any location, in the United States and Canada. 

IT field technical support offers a quick and cost-saving solution for branch offices and remote locations in need of on-site computer services or break/fix assistance.

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Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems

Request a free consultation today.

Contact Us

Meet all of your Business’ Needs with Field IT Support Services

Other IT field support service companies can’t provide the same level of technology solutions as us. 

With 7 global locations and a proven network of field technicians throughout North America and Europe, we can reach your business anywhere.

Our certified team of IT experts continuously drive results, just see the numbers:

  • IT-related travel costs can be reduced up to 50%
  • End-user satisfaction is increased by 25% (at minimum)
  • Efficiency is improved by 25%+
  • Downtime is slashed by 75%
Contact Us
IT Field Support Services
IT Field Services & Support

What Is Field IT Support?

IT Field Support refers to the technical assistance and support provided to end-users of technology within an organization, typically in a face-to-face or on-site context. Field Support technicians are responsible for maintaining and troubleshooting computer hardware, software, and network systems to ensure that they function efficiently and effectively.

The role of an IT Field Support technician may include tasks such as installing and configuring new equipment and software, providing technical support to end-users, troubleshooting hardware and software issues, diagnosing and resolving network connectivity problems, and maintaining accurate records of all support requests and actions taken.

See Our Other Services

  • Union (2)-svg Managed IT Services
  • Union (2)-svg IT Support
  • Union (2)-svg IT Helpdesk
  • Union (2)-svg IT Consulting
  • Union (2)-svg Cybersecurity
  • Union (2)-svg IT Outsourcing
  • Union (2)-svg Network Support

The Value of Our Reliable On-Site Field Support

From Lag to Light Speed

A global engineering firm cut invoice processing time from 50 hours to just 2—achieving a 96% improvement. Buchanan re-engineered Oracle Fusion financial workflows, unlocking greater efficiency, smoother reporting, and enabling the firm’s North American expansion of Fusion Apps finance.
Read Case Study

Cost Savings and Scalable Growth Through IT Support Transformation

A global accounting firm reduced support costs by 66% and saved over $1M in the first year by transitioning from an in-house service desk to Buchanan’s fully managed model—boosting SLA performance, enabling 24/7 coverage, and scaling with automation, chatbot support, and bundled tools.
Read Case Study

Accelerating Multi-State Expansion Through Expert Workforce Solutions

Servicing 300+ locations across 30 states, this large-scale rollout succeeded through expert staffing, rapid hiring, and on-time field execution. Buchanan combined project management and recruiting agility to meet aggressive timelines and exceed service expectations.
Read Case Study

The Four-Hour Turnaround That Transformed Operations

After weeks of ERP instability and slow analytics, Buchanan identified the root cause in just four hours. We eliminated daily outages, optimized ETL performance by 94%, and delivered a 63% cost reduction, transforming operations and setting up a leading outdoor retailer for scalable growth.
Read Case Study

FAQs About Our On-Site/On-Demand Field IT Support Services

  • Nationwide and Cross-Border Reach: We dispatch certified field technicians across the U.S., Canada, and Mexico, and also provide global support in select regions—reaching urban, rural, and remote sites with as little as 4‑hour response time. 
  • Complete On-Site IT Capabilities: From break/fix services to structured cabling, SD-WAN, POS deployment, wireless AP installs, and IP camera setup—everything is covered under one coordinated model. 
  • Depot Services for Faster Rollouts: We stage, image, and configure equipment in advance at secure facilities, ensuring smooth execution at every site. 
  • Recurring On-Site Support (ROSS): A flexible staffing model offering scheduled visits from familiar technicians for consistent on-site coverage. 
  • Transparent, Predictable Pricing: You only pay for time on-site and no hidden travel fees or long-term commitments required. 
  • Tailored Service Models: Choose from on-demand visits, multi-site rollouts, depot provisioning, or long-term support models depending on your business needs. 
  • Project-Specific Customization: Services can be customized for point-of-sale upgrades, wireless access point installations, digital signage rollouts, structured cabling, network refresh projects, and more. 
  • Industry-Centric Execution: Field services are delivered with industry-specific knowledge for retail (store rollouts), finance (branch upgrades), healthcare (HIPAA-compliant installations), and education (campus-wide refreshes). 
  • Scalable Delivery: We serve midmarket to enterprise organizations with simultaneous location support. Typical models range from 25 to 500, but services are scalable with coordinated logistics and technician scheduling. 
  • Certified, Vetted Technicians Only: Buchanan employs a network of over 500 certified and vetted technicians across North America, never relying on gig platforms or unverified freelancers. 
  • Consistent Service Standards: Unlike marketplace models, which have variable quality from job to job, Buchanan delivers standard operating procedures, SLA-backed workflows, and dedicated dispatch managers to ensure uniformity across every assignment. 
  • Full-Service Coordination: Your field service request is handled end-to-end by our dedicated dispatch managers—from ticket intake through technician dispatch to job verification and follow-up. 
  • Transparent, No-Hidden-Fees Pricing: With Buchanan, you pay only for the time a technician is on site. There are no hidden travel fees, no surprise charges, and no long-term commitments required. 
  • Centralized Account Management: You get ongoing oversight, consistent process alignment, and a single point of contact—rather than dealing with multiple standalone contractors or project vendors. 
  • Pre-Qualified Technician Network: All technicians undergo background checks, certification validation, and service protocol training before deployment. 
  • Standardized Field Protocols: Every job follows a predefined checklist—covering pre-site preparation, on-site procedures, and post-deployment verification. 
  • Mobile-Enabled Field Tools: Technicians use mobile devices to capture checklists, photos, site notes, and digital sign-offs in real time, which are sent directly to you. 
  • Performance Monitoring and Feedback: Technicians are reviewed regularly based on completion rates, customer satisfaction, punctuality, and professionalism, ensuring consistent delivery. 

  • Enterprise-Grade Field Service Scheduling: Buchanan leverages advanced scheduling engines to automate technician assignments, optimize travel routes, and minimize downtime for on-site projects.

  • Skill-Based Technician Dispatch: Our scheduling system aligns each job with technicians who have the right technical expertise, certifications, and site familiarity, ensuring first-time resolution.

  • Multi-Site On-Site Coordination: Whether you’re managing a regional rollout or a national upgrade, all locations are scheduled, dispatched, and tracked through a single centralized platform to meet deadlines.

  • Centralized Dispatch & Single‑Vendor Management: We coordinate and dispatch technicians to multiple locations simultaneously and manage the entire rollout under one roof—reducing vendor sprawl and simplifying scheduling.

  • Strict Adherence to Protocols: Technicians follow all client safety procedures, including PPE requirements, secure access procedures, and data protection protocols. 
  • Compliance-Ready Workforce: Field staff are trained on compliance standards including HIPAA, PCI DSS, GDPR, and Buchanan’s SOC 2 framework. 
  • Pre-Site Documentation: Work orders, access rules, compliance briefings, and documentation are reviewed with each technician prior to dispatch. 
  • On-Site Validation: Jobs include digital sign-off with time-stamped evidence, GPS verification, and optional photo proof of task completion.
  • End-to-end Project Delivery: From depot staging of devices to on-site installations, Buchanan manages the full deployment lifecycle across multiple sites, including cabling, POS systems, network setups, and signage. 
  • Dedicated Dispatch Coordination: Our dispatch managers act as an extension of your IT team, overseeing ticket intake, technician assignment, documentation, and job closure without burdening your internal staff.  
  • Multi-skilled Technician Teams: Buchanan’s field technicians are proficient across fiber and CAT cabling, SD WAN, digital signage, kiosk setups, and break/fix scenarios, ensuring streamlined delivery regardless of task type. 
  • Scalable and Flexible Resourcing: Whether you require a single visit or a synchronized rollout to hundreds of locations, our ROSS and on-demand dispatch models allow flexible scheduling and staffing that adapts to your project pace.  
  • Single Point of Contact and Centralized Oversight: You benefit from uniform accountability via dedicated account managers and centralized dispatch—eliminating the fragmentation common with vendors who rely on separate contractors. 

Technology Partners

sophocs
tenableNessus
udemy
armorpoint
auvik
bmcHelix
connectWise
dellPartnerDirect
duo
eido
fortinet
IBM-business-partner
jamf
kaseya
knowbe4
logicMonitor
meraki
mitel
n-able
oracle
proofpoint
qualys
scalePad
sentinalOne