Reliable After Hours
Help Desk Services
Supplement your in-house helpdesk to support
end users outside business hours
Remote IT Support That's Awake When You Are
As hybrid work environments become commonplace, it is imperative to have processes in place to provide IT support to end users – wherever they may work. This is especially important after regular business hours, when the office is closed, and in-house IT personnel are unavailable.
Our after hours service and helpdesk is available to help with all your IT support and business needs.
- Technical and/or business process support
- Coverage options include after hours, weekends, and holidays
- Access a specific desktop, laptop, or server
- Manage files on the computer or server
- Investigate connectivity issues
- Conduct software upgrades or installations
- Run diagnostic and maintenance programs
Decrease Downtime And Keep Technology Running
Whether it’s hardware or software, our team can resolve any technical issue so you can get back to work quickly.
We offer after hours IT support services that cover your software needs such as:
- Microsoft Suite
- Industry Specific Software
Our hardware support spans multiple types of equipment:
- Printers
- Mobile devices
- Desktops
- Laptops
- Servers
Eliminate Downtime And Interruptions
Connectivity issues? Buchanan’s IT service desk services can eliminate downtime and interruptions so that your network remains online, even outside of business hours.
Stay connected with managed IT services that include:
- Network maintenance
- Server support
- Segment networks
- Disaster recovery and backup
- Connectivity and wireless
We’ll even help you set up and monitor network devices such as routers, switches, and firewalls.
Higher Education Institution Reduces
Avg. Ticket Cost, Increases Volume and Saves 38%
The transition of the HR support desk to a business support model drove quicker resolution,
improved customer service levels, and an enhanced contact experience.