Focus on Your Business While We Secure it
Buchanan’s managed security operations offering immediately bolsters your organization’s security posture by identifying, isolating, responding to, and remediating cyber threats. The result is a more secure and efficient security operations program.
Additional benefits include:
24/7/365 monitoring of your network
Rapid incident response and event investigation
Access to industry-leading cybersecurity technologies
Support for on-premises, cloud, or hybrid environments
Free up your staff to focus on revenue-generating initiatives
A customized solution tailored to your organization's specific security needs
Request a Free Cybersecurity Consultation
Let’s get started
“Buchanan’s support gives us hands-off lT management, yet peace of mind knowing our equipment and data is protected and allows us to focus on revenue-generating projects for our company.”
Vice President, Service Delivery in the real estate industry
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Are you facing these cybersecurity challenges?
If so, Buchanan can help.
You are overwhelmed with the number of security tools you have to manage
You don’t have visibility to detect and isolate security events in your environment
You lack the time or budget to find, train, and retain qualified cybersecurity experts
You do not have insight to or monitoring capabilities of your data and event trends
You need stringent security policies in place to support your hybrid workforce
You are struggling to keep your technologies and applications updated across your enterprise
Why Choose Buchanan?
HDI Certified
100% of our service desk team members are certified in HDI’s best practices, including front-line staff, managers, and directors. Buchanan has also received the HDI Pinnacle of Excellence Award for 5 consecutive years and counting.
97% CSAT Rating
We proudly boast a 97% customer satisfaction rating with our clients and would love the opportunity to see if we can continue to meet that benchmark with you.
Iron-clad SLAs
We'll define and document business-critical SLAs like first-call resolution rates, speed to answer, and call quality scores to ensure a consistent support experience and meet or exceed user expectations.
Proven Expertise
Buchanan supports over half a million end users across multiple key industries, including education, healthcare, automotive, retail, and manufacturing, and supports critical business applications with its ever-expanding IT support services.
Global Presence
Through 5 service delivery centers, Buchanan’s expansive team of HDI certified agents are committed to providing an unmatched client experience by supporting multiple time zones and a variety of languages around the globe.
Flexible Delivery Methods
Whether you require business day, after-hours, or 24/7/365 support, you can choose from our flexible delivery and pricing models to meet your needs and budget.
Global Headquarters: 1026 Texan Trail Suite 200, Grapevine, TX 76051
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