IT SERVICE DESK HELP

IT SERVICE DESK HELP 2019-09-19T20:58:04+00:00

Can Buchanan Help With Your Service Desk Needs?

See Why CEOs and CIOs of all organizations choose Buchanan

IT Service Desk Support

The Buchanan Technologies service desk is one of our veteran services in our 30+ years of business. With 6 delivery service centers across the United States, Canada and even as far as Europe, we pride ourselves in the flexibility of services that can be customized to meet the end user support needs of most any organization.

We proudly boast a 97% Customer Satisfaction rating with our clients and would love the opportunity to see if we can continue to meet that benchmark with you. Whether you are running an in-house desk and need supplemental support or need a full solution with multiple channels of support in a 24/7 x 365 desk that offers full business process support, we can help.

The Buchanan desk is HDI Certified and we’ve been awarded the Pinnacle of Excellence Award for 3 Years running! We welcome you to complete a few simple questions to see if  we can help your business improve processes, improve service levels or provide a savings.


HDI Certified Service Desk


The Top Reasons Current Clients Chose Buchanan:

  • Flexible Delivery Methods Including Dedicated, Hybrid, After Hours, Business Day Only or Overflow.
  • Multiple Location Support Offering Redundancy, Security and Disaster Recovery Protection
  • Every Agent is HDI Certified – 100%
  • Pricing Flexibility by Leveraging our Onshore, Nearshore and Offshore Offerings
  • North American Based
  • Our Remedy ITSM Can be Included
  • We Have a Follow-the-Sun Approach for Leveraging Time Zones
  • We are a Global Provider
  • Tool Agnostic – BYOT
  • Full Management of Resources
  • 30+ Years in Business and Multiple Industries of Experience
  • OMNI Channel Support – Phone, Email, Chat, SMS, Self-Help
  • Customer Satisfaction Approach
  • OECM Preferred Vendor
  • Abbey Automation
  • Standard Service Level Agreements (SLAs), or Customized to Your Needs
  • Robust Reporting Dashboard Provides Complete Visibility
  • End User Application Support

IT Service And Helpdesk Certifications

With a Buchanan Certified HDI Service Desk,
There Are Options to Fit Your Business!


Business Day Only

Take the stress off of your internal IT team and support your end users in every office by utilizing our business day only support desk to help with business processes and end user issues.


After Hours, Weekend or Overflow Coverage

Typically after hours coverage is 7pm – 7am, but out flexibility can pick up when your office hours end. We also offer weekend support or even seasonal ramping for times of the year that your business needs additional agents.


24/7 X 365

Year round coverage offering comprehensive support every day of the year, including holiday schedules. Save on overtime expenses and the stress of covering those weekend schedules by utilizing an all inclusive solution.

WE STAND BEHIND A
CUSTOMERS FIRST APPROACH

“Buchanan’s flexibility to use their existing ticketing tool without any capital outlay, their proven processes and certifications, and their reporting functionality has made a huge impact both financially and on our ability to deliver excellent service to leadership and end users.”

Ryan Burton
Director, I.T. Planning & Client Services – Humber College Institute of Technology and Advanced Learning & Loans

“The team at Buchanan has reduced the technical downtime that our branch locations were experiencing and reduced the expenses of sending a technician from our corporate offices.”

Lisa Lorento
Vice President – Primelending