IT Service Desk Weekends

IT Service Desk Weekends 2020-05-06T21:33:45+00:00

Weekend Help Desk Overview

As an IT Service Desk or Help Desk provider, we have a full time staff that is already providing service to our 24/7 x 365 customers and can easily be leveraged to meet your specific needs. Our weekend team can accomodate multiple time zones and be available when your full time staff is not. We have 24/7 x 365 customers today that started with weekend or after hour coverage and then morphed into a large solution based on their business needs. Our skilled North American Service Desk agents offer the same expertise received on a full time desk because our enter team is HDI Certified and follow the ITIL standards of excellence. Let us take the pressure off of your team and provide your end users the comprehensive technical support required to run the business and keep critical IT services and assets running smoothly in weeekend hours. Our teams provide support of customer IT assets, users, systems, and software, and most of all resolve and manage technical incidents and service requests for clients across the globe.

Weekend help desk

help desk center weekend

weekend help desk solutions

Service Desk Experience, Certifications, Flexibility

The weekend help desk offers the same experience and certifications as you receive
with our fully managed desk.

HDI Certified

Service Level Agreements

We customize a help desk solution that offers improvement and the help desk communication for your weekend needs. Service level agreement options include:

  • Standard
  • Custom
  • Service Level Objectives (SLOs)

Service Desk Benefits

Weekend coverage allows your team to expand without taking on additional overhead, and it increases customer service when you may need it most. The benefits to both the company and your employees are many:

  • Scalability
  • Increased Availability
  • Core Competencies Support
  • Service Level Based Support
  • ACD Service Level
  • Leveraged Resources
  • Economies of Scale