IT Service Desk Weekends

/IT Service Desk Weekends
IT Service Desk Weekends 2018-07-18T19:30:08+00:00
As an IT Service Desk or Help Desk provider, we have a full time staff that can be leveraged to meet your specific needs. Our weekend team can accomodate multiple time zones and be available when your full time staff is not. We have 24/7 x 365 customers today that started with weekend or after hour coverage and then morphed into a large solution based on their business needs. Our skilled North American Service Desk agents offer the same expertise received on a full time desk because our enter team is HDI Certified and follow the ITIL standards of excellence. Let us take the pressure off of your team and provide your end users the comprehensive technical support required to run the business and keep critical IT services and assets running smoothly in weeekend hours. Our teams provide support of customer IT assets, users, systems, and software, and most of all resolve and manage technical incidents and service requests for clients across the globe.

Weekend help desk

help desk center

weekend help desk

EXPERIENCE, CERTIFICATIONS, FLEXIBILITY

SERVICE LEVEL AGREEMENTS

We customize a help desk solution that offers improvement and the help desk communication for your weekend needs. Service level agreement options include:

  • Standard
  • Custom
  • Service Level Objectives (SLOs)

BENEFITS

Weekend coverage supplies many benefits to both the company and your employees. Below lists a few, but your solution can be customized to your needs:

  • Scalability Summary
  • Increased Availability
  • Core Competencies Support
  • Service Level Based Support
  • ACD Service Level
  • Leveraged Resources
  • Economies of Scale

Ready to talk to a professional?
1-888-730-2774

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Supporting Technologies

Automation Systems
BCM – Remedy
Business Intelligence System
Contact Management System
Quality Assurance System
Remote Control System
SfB Chat Support
SmartSheets
Ticketing System
Twilio