IT Service Desk

IT Service Desk 2019-01-21T20:32:14+00:00
24/7 x 365

Buchanan Full 24/7 support solution for your IT Service Desk needs and boasts a 96.1% customer satisfaction rating across all clients. Our solution provides technical support to your end users from our help desk team of HDI Certified agents, and recipients of the 2017 & 2018 Pinnacle of Excellence Award. Buchanan uses an ITIL-based ticketing system through Remedy ITSM, or if preferred, we can use your in-house tool. We support over 30,000 users, while also providing top-notch reporting to management teams.

IT Service Desk Weekends

Many companies have full service desk support, but need coverage for weekends only. The Buchanan weekends solution offers a solution to supplying full weekend coverage, without the cost of overtime, and provides a more controllable costs to your overhead. Our HDI Certitied agents are an extension to your team when you need weekend coverage.

IT Service Desk After Hours

Buchanan offers After-Hours service that provides round the clock coverage for your end users. Typical after hours service is a 7PM to 7AM solution, but can be customized to your need. Allow your team family time while our team supports your end user with the technical expertise needed.