Call Center Support for Healthcare Facilities
Outsourcing a healthcare call center gives medical providers a team of dedicated agents to manage their inbound and outbound patient communications needed to maintain smooth operations.
With each unique vertical of medical care, there are differences in demand, support, and follow-up that can make hiring and training an in-house team costly, time-consuming, and a drain on internal employees.
With Buchanan’s healthcare support solutions, you can:
Automate medical procedure booking + reminders
Provide self-booking options
Cancel or reschedule appointments
Auto-schedule boosters
Streamline employee testing + results
Schedule employee vaccinations
Receive agent-based call center support
Ready to increase patient engagement + satisfaction?
Let’s get started
Buchanan’s support gives us hands-off lT management, yet peace of mind knowing our equipment and data is protected and allows us to focus on revenue-generating projects for our company.
Vice President, Service Delivery
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Is your healthcare organization seeking to:
Streamline patient communication?
Achieve greater organizational efficiency?
Provide a greater level of patient care?
Improve patient engagement?
Reduce patient no-show rates?
Optimize scheduling and follow-up?
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