Logistics Company Partners with Buchanan for IT Staffing Solution

Key Metrics

97 %

First-level resolution rate on all tickets

90 % +

Calls and chats resolved month after month

85 %

Calls answered in 45 seconds or less

80 %

Chats responded to within 60 seconds

95 % +

Customer satisfaction

The Challenge

Neovia Logistics is a logistics and supply chain management solutions company, focused on streamlining assets, reducing costs, and increasing responsiveness for mid-to-large-sized companies.

Neovia decided to move its head office to the Dallas/Fort Worth area, which would create more than 225 new jobs for the city and region. But with a rapid timeline to open the new facility, Neovia Logistics was under pressure to fill all of their positions on time and, more importantly, with qualified candidates. Finding qualified candidates in an unfamiliar job market was a tall task for Neovia’s team to tackle.

The Solution

With more than three decades of IT experience in the Dallas/Fort Worth area, Buchanan Technologies already has a strong and established network of IT professionals. Neovia Logistics was able to leverage Buchanan’s professional services team to assist their hiring managers. Buchanan partnered with Neovia’s hiring managers to understand their candidate needs and job requirements and then utilized their network of subject matter experts to fulfill Neovia’s openings with the right candidates.

The Results

Thanks to Buchanan’s expertise in the Dallas market, as well as their depth in recognizing and understanding IT skill sets, they were able to help Neovia Logistics fulfill their hiring needs with highly skilled candidates in a timely manner. Buchanan was able to place over 20 contractors to supplement their staff for large projects and provided 12 qualified candidates who have been hired directly. These additions have helped Neovia get off on the right foot, allowing their IT staff to flourish and grow their business footprint in the Dallas/Fort Worth area and North Texas region.

Words from the Client:

"We were excited about entering the flourishing DFW market, but trying to fulfill such an excess number of positions with highly skilled professionals was daunting. Thankfully, we were able to explain our specific needs to Buchanan and trust them to source out the very best candidates. It’s great when you can lean on a company like that, and it allowed us make a smooth transition into our new office.”

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  • Full stack provider with expertise in end-to-end infrastructure management, modern workplace services, and application performance management
  • Proven ITIL-based processes
  • Best-in-class remote monitoring and ticketing tools
  • Continuous process improvement methodology
  • Customer satisfaction monitoring 
  • Industry-recognized best practices
  • Flexible pricing and delivery models 
  • 100% satisfaction guarantee

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