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Integration of CTS Service Center and Other Incident Management Systems Utopia integrates with incident management systems such as CTS Service Center to seamlessly create alerts and route those alerts to the appropriate group or individual for evaluation and resolution. Integrating Utopia with your incident management system creates a proactive | |
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method of alerting when thresholds are breached. When integrating with CTS Service Center, Business Process Owners are also notified when the reliability of a device or threshold of an interface is breached potentially impacting that business process. |
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Buchanan Associates