Unified Communications

Technology and geography are changing the way your employees communicate and work. Supporting unified communications and collaboration needs in today’s global workforce has its challenges, but it’s even more difficult when your VOIP telephone, email, instant messaging conferencing and collaboration solutions all exist in silos.

Buchanan offers seamless unified communication and collaboration from Microsoft® Skype for Business . We are a Microsoft Gold Partner and a certified premier SfB support provider. Our SfB solutions can keep your employees communicating, collaborating and connected by offering an unmatched level of support to ensure your SfB environment is always running efficiently.

Our unique and holistic support offering includes all components required to support a Microsoft® Skype for Business Deployment, as well as complete management and support once deployed.

Unified Communications – What’s Included?

  • Complete Implementation and Integration
  • Complete Incident Ownership & Resolution for all SfB Components
  • Custom SfB monitoring to provide proactive support
  • Skype for Business Software Support
  • Support for network performance related to SfB call quality
  • End-to-end Management
  • End-user Support
  • Quarterly Security and Compliance Patch of SfB
  • 24x7x365 Monitoring and Support
  • Monitoring of network conditions affecting SfB calls
  • Training and expertise

Benefits

  • Increase Workforce Productivity
  • Resolve Customer Issues Faster
  • Shorten Sales Cycles
  • Reduce Employee Travel Cost
  • Reduce Monthly Conference Charges
  • Reduce Annual Telephone Cost
  • Faster Root Cause Analysis and User Experience

Skype for Business Assessments and Deployments

The Buchanan project services team can be onsite at any location in North America to do a complete assessment or deployment for your Skype for Business project. Our services include assessments, consultation, deployment and complete project management. You many only need one service or the complete package. If interested in seeing what a Skype for Business project would look like for your organization, click here.

Skype for Business Device Procurement

  • SMART Lync Room Systems
  • Phones and End Point Devices
  • Jet
  • Jabra (headset)
  • Plantronics (headset)
  • Polycom
  • Audio codes
  • Sonis
  • Audio Codes
  • Voice Gateways

Skype for Business Training

As we assist many customers with their unified communications needs, we find more and more that they need assistance with not only implementation, but also a detailed role out to employees. Buchanan’s professional services team has Skype for Business Consultants that can walk you through every step of the process, including training.

Skype for Business Help Desk

Buchanan’s IT Service Desk solution supports the entire Microsoft suite of products, including Skype for Business. Offering 24x7x365 coverage, our friendly support staff will assist your end users with their needs to keep your employees up and running. Customize your support to business hours, after business hours, weekends only, or the times specific to your needs.

Skype for Business Managed Services Complete

Buchanan will keep your Microsoft SfB infrastructure and software optimized, performing, and fully supported. We ensure that outages, bandwidth issues, and system failures have minimal impact on how your workforce connects, communicates and collaborates. Support Includes

  • Windows Server Operation Systems
  • SQL Instance used by SfB
  • Voice Gateways
  • Load Balancers
  • SIP Trunk Vendor management and connectivity for SfB

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