PROBLEM MANAGEMENT CTS problem management is aimed at reducing business losses that result from an information technology (IT) service outage. This is accomplished by providing IT administrators with the tools and processes to help them efficiently and effectively respond to IT service problems, reducing their impact and recurrence. CTS problem management also supplies procedures for handling situations that are causing or threatening a break in IT service. This helps minimize the impact of the problems that occur as well as collect information during problem resolution to help administrators correct the underlying cause of the issues.
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