The Challenge

PrimeLending is a national residential mortgage originator with nearly 300 branch offices across the nation. With such a large geographic footprint, it was becoming challenging for the corporate IT staff to manage the onsite technology needs for new branch offices openings as well as the day-to-day IT issues of existing offices. Lastly, PrimeLending needed to be able to quickly open and close remote branch locations based on geographic market demands.

The Solution

PrimeLending turned to Buchanan Technologies Field Services to provide an infrastructure of outsourced business services, including local technicians that would assist their existing branch locations with onsite troubleshooting and break-fix support. Other components of the platform included technical site surveys, branch cabling, and IT equipment installation for on boarding new branches as well as decommissioning branches.

The Success

Buchanan’s Field Services staff model provided PrimeLending with a scalable and flexible platform, allowing the company to leverage the functional expertise of local technicians across the country. Buchanan Field Services team was also able to provide support to multiple PrimeLending locations simultaneously across the U.S. in a single day.

"Buchanan’s Field Services Team provides a truly turnkey IT support solution. They’ve reduced the technical downtime that our branch locations were experiencing and reduced the expenses of sending a technician from our corporate offices.”