5 TIPS TO IMPROVE YOUR HELP DESK COMMUNICATION AND CUSTOMER SATISFACTION

By Jamie Tillery At Buchanan’s Technologies’ Support Center, our business is not only based on having the right information to help end-users but also having “great communication skills” over the phone. But in the world of help desk, communication and messages can become confused with incorrect information or instructions because of careless delivery. The result is always […]

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Lync Voice Tip-o-the-Week #4 – Lync Knows When You Are Sleeping, It Knows When You’re Awake

Mon, 2013-11-11 22:27 Microsoft Lync By Ken Lasko Well, not EXACTLY, but it does know where you are… sometimes. You may have noticed that when you’re in the office, Microsoft Lync will display the office location just below your status. You may have thought to yourself, “What sort of wondrous magic is this?”. Well, wonder no […]

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