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Managed Services

Unlocking the Value of Innovation

Doing more with less

Today’s CIOs and IT Directors have to do more with less. They have to ensure their IT resources help to achieve business objectives while at the same time maximizing ROIT (Return on IT investment).

They have to answer a number of tough questions:
  • How do we make best use of our IT staff and resources to maximize ROIT?
  • Are we constantly training up our IT personnel to support our environment only to see them leave for higher paying jobs?
  • How do we maintain an IT infrastructure that is stable, secure and up to date?
  • Are our IT resources robust enough to help achieve business objectives now and in the future?
  • What management practices are required to support our IT infrastructure most effectively?
  • How do we ensure that we always fully comply with legal and regulatory requirements?
  • Would working with an outside firm help us manage our infrastructure more effectively?
  • What resources would be freed up if we go outside?
  • What cost savings would be achieved?


  • And, most importantly,
  • With whom should we work?


Buchanan’s answer to all of the above:
Work with someone who wants you to succeed as much as you do.


What We Do

We deliver unique Managed Services solutions that improve your bottom line.
Buchanan understands that entrusting the care and management of any part of your IT environment to an outside supplier is a move that requires a lot of thought: technical evaluations, financial analysis, due diligence, and much more.

As a result, we can propose solutions that not only meet your specific, immediate needs, but also bring extra value and benefits to your entire business and all your stakeholders.
When we sit down with you to discuss those needs, we won’t present you with a list of "pre-packaged" solutions, hoping that at least one will catch your interest.

That’s not how we operate.

We come to the table eager to learn precisely what you are striving to accomplish and what objectives you want to achieve. We want to know what success really means to you.
Only then will we propose a Managed Services solution that is tailored to address the specific needs of your business.

It's All About Results

In any business relationship the only thing that really counts is achieving measurable results that improve top-line performance, mitigate risk, and grow the bottom line.

As we craft your Managed Services solution, our overriding objective will be to demonstrate and consistently deliver tangible results to you and to your stakeholders by:

  • reducing capital expense or additional costs for management and reporting systems
  • lowering system maintenance and administration costs to improve ROI
  • increasing security and stability of the IT infrastructure, leading to improved levels of user satisfaction
  • enhancing system uptime, especially for mission-critical environments, through 24/7 monitoring and automatic resolution of issues
  • activating timely reporting structures and systems to ensure continuous communication and feedback between IT and your executive team
  • introducing the most advanced industry-standard technology, toolsets and methodologies to eliminate many of the time-consuming, labour-intensive tasks now being performed by your IT staff

Essentially, it’s about delivering results that meet your business priorities and our objective of creating, what we like to term, an “insanely happy” client—a client who wants to partner with us for many years to come and tell others about our work.

Buchanan’s Suite of Managed Services

From desktop, mobility, and printing devices at the front end, to custom applications and databases in the middle, to servers, storage and networks at the backend, Buchanan can support your entire infrastructure, or specific elements within it.

Our initial objective is to achieve tangible, near-term results that establish a spirit of trust and partnership that will grow over the long term. To do so, we provide you with a solutions roadmap that outlines specific destinations where you can maximize your ROIT and find a stable, secure and highly accessible infrastructure on which to grow your business.

Based on your input to this roadmap, we will design a tailored Managed Services solution that addresses your:
Security Concerns
  • 24-hour monitoring of servers, operating systems and applications
  • Monthly Security patch validation, deployment and management
  • Critical updates
  • Data protection and backup
  • Regularly scheduled health checks of supported devices
  • Desktop and network security solutions
Management Challenges
  • Configuration changes
  • Incident management on support servers, operating systems, devices and applications
  • Mobile Device (iPhone / iPad / Blackberry / Android) management, security and asset tracking.
  • Infrastructure management
  • Hardware asset management
  • Vendor relationship management
  • Lifecycle management
  • Remote desktop management
Support Needs
  • 24 x 7 x 365 help desk support
  • On-site support
  • Managed Print services
Value-Added Benefits
  • Strategic IT consulting
  • Hardware and software installation

Through ongoing dialogue, we will identify the specific features required to meet your needs. These elements will be presented as part of the overall implementation strategy in the Statement of Work (SOW) that we submit for your review.

We're More than a Managed Services Company

For more than 20 years Buchanan Technologies has been in the business of helping organizations solve challenges through more effective use of information technology. During that time, Buchanan has become an international IT professional services, consulting, strategic staffing and managed services firm with offices and affiliates around the world.

Because we provide professional and consulting services, we bring a broad range of resources to the table, and thus can take a holistic view of your challenges and the steps needed to address them.

As a result, we can leverage the vast experience of our subject matter experts, solution architects, and skilled consultants, who deliver project-based design, migration and implementation services, and bring these skillsets into play as we develop the right Managed Services solution for your organization.

By applying this broad perspective, we can employ a more cost-efficient and timely approach to your Managed Services requirements than can single-focus providers.

Buchanan's Proven Methodologies

At Buchanan Technologies, a tailored Managed Services solution has three components: People, Process and Technology.



Our renowned TRIAD Methodology© blends the interpersonal communication skills of our highly trained and experienced consultants with effective project management strategies. This approach helps us to deliver best practices in current business processes.

This Methodology applies the latest industry-standard technology and toolsets—proactive monitoring, asset management tracking, automated system and application testing—to construct the right solution for your organization.

It’s a highly personalized approach to IT—and Managed Services—that guarantees a collaborative team effort as well as consistent measurement and reporting. Most importantly, it maintains a constant exchange of information between the Buchanan team and your organization throughout the engagement.

To make our TRIAD Methodology© even more impactful, we apply it in tandem with our proven Solution Delivery Methodology.


Developed from Buchanan's years of experience in project management, this unique methodology applies a seven-phase evolutionary process to achieve a comprehensive, effective Managed Services solution.

Solution Delivery Methodology proceeds seamlessly from the initial discovery phase, to resolution of the challenge, to the provision of ongoing support.

Let’s say that you have already progressed well along the path of the discovery and design phases. Now you need help in further developing, validating and deploying the solution and moving on to the ongoing support phase. In this example, we can bring in consultants to assist you at that specific phase of the delivery process and build on what you have already accomplished.

The Buchanan Guarantee

We offer prospective clients a simple guarantee: we will only engage with you if we can deliver a solution that achieves benefits that could not have been attained without our help.

That's how we operate, because we know that is what it takes to achieve our vision of always being our clients’ preferred business partner.

We invite you to learn more about Buchanan Technologies and our Managed Services solutions.
For more information, please contact us at 1-877-747-0744 to speak with one of our consultants or visit our website at buchanan.com.

We stand ready to help you unlock the value of innovation.

“As one of Canada’s largest colleges, we have a large number of faculty and staff we need to support. Thus, we needed to deliver a solution that would provide them with a high-level of support and be cost-effective at the same time. Buchanan architected a help-desk solution that enables us to achieve both of these objectives.”
    Yves Hébert (CIO), George Brown College


“#3 Top Ranked Managed Services Provider Globally”
    [MSP Mentor, 2010]


“As a non-profit organization with a limited IT budget, we were looking to partner with a vendor that could deliver both the technology and on-going support we required. Buchanan proposed and implemented a virtualization solution that has helped us reduce our IT costs and increase application availability, and enabled us, more importantly, to enhance the services we provide to the community at large."
    Judy Nairn
    Director of Business—Mosaic