Companies of all sizes are adopting Managed Services to gain a competitive edge in a rapidly changing business environment. The most successful companies are those who know what they do best, and then hire outside experts to take care of the rest. Company leaders can use outsourcing as an overall management strategy by focusing organizational resources on their primary business and relying on their partners to focus on business-critical functions that are not in line with the organization’s core strengths. A good way to achieve this is by entrusting the day-to-day management and support of the entire IT infrastructure to a strategic partner with the proven skills and expertise to ensure that a highly responsive and dependable computing service is delivered throughout the business. A partnership with Buchanan will do just that.
Buchanan will provide you with a high level of support and availability and, by managing your networked equipment and applications, will enable you to focus on strategic activities rather than device support. In addition, establishing a partnership with Buchanan will allow you to pay only for the support services that you really need, which will enable your personnel and financial resources to focus on core business initiatives.
Benefits of Buchanan’s Managed Services:
- Relevant & Timely IT Activity Reporting
- Remote Monioring
- Proactive Maintenance & Monitoring on a 24x7 Basis
- Level 1 & Level 2 Help Desk Support
- IT Depot & Inventory Management
- Break & Fix – Certified Hardware Technicians
- Certified Warranty Claims
- Warranty Approval and Repair/Replace Process
- Fixed Costs
- Enhances Uptime and Infrastructure Security and Stability
DESKTOP/LAPTOP MANAGEMENT & SECURITY
- 24/7 Help Desk Services
- Issue Management
- Asset Discovery
- Asset Manangement
- Remote Support
- Patch Management
- Patch Distribution
- Scheduled Systems Maintenance
- Monthly Management Report
- Virus Management and Removal
- Spyware Management and Removal
- Signature Updates
- Alerts when threats are detected
SERVER MANAGEMENT & SECURITY
- 24/7 Help Desk Services
- Issue Management
- Asset Discovery
- Asset Manangement
- Remote Support
- Windows Server Patch Management
- SQL Server Patch Management
- Exchange Server Patch Management
- Service Monitoring
- Disk Space Monitoring
- Scheduled Systems Maintenance
- Monthly Management Report
- Virus Management and Removal
- Spyware Management and Removal
- Signature Updates
- Alerts when threats are detected
- Alerts on signature update failure
ASSET MANAGEMENT
- 24/7 Help Desk Services
- Issue Management
- Asset Discovery
- Asset Manangement
- Remote Support
- Windows Server Patch Management
- SQL Server Patch Management
- Exchange Server Patch Management
- Service Monitoring
- Disk Space Monitoring
- Scheduled Systems Maintenance
- Monthly Management Report
- Virus Management and Removal
- Spyware Management and Removal
- Signature Updates
- Alerts when threats are detected
- Alerts on signature update failure
EMAIL MANAGEMENT
- Mailboxes
- Spam Filtering
- Blackberry Integration
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