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Education Services

Buchanan Technologies offers comprehensive, customized Level 1 help desk technical support for secondary education, K-12, and non-profits. Buchanan Technologies has provided Help Desk support for eLearning higher education platforms and software for nearly a decade. Buchanan provides institutions and the constituents they serve a seamless, single point of contact and a support center that tracks and resolves their technology related problems. With the added benefit of highly customizable incident tracking, Buchanan Technologies’ clients gain access to reporting that proactively identifies trends with a focus on incident prevention.

Benefits

Customized service levels based on institution’s needs and desires
Configuration of Call Messaging System and creation of dedicated toll free number
Development of call script and greeting(s) for the University/Client
Incident Management Portal to view all incidents
Private labeled chat configuration
Email communication configuration
Establishment of escalation and call handling procedures
Development of customized scripts and solutions unique to student/faculty base
Tracking of all contacts / interactions via Buchanan’s CTS Service Center

Blackboard Support

Universities of all sizes, all around the nation, are offering Blackboard course management software to help faculty make better use of the Web in their classes. Blackboard enables faculty and students to communicate and collaborate through real-time chats, threaded discussions, class e-mail, and online file exchanges.

Instructors can create and manage course Web sites without having to know HTML, and course material is easy to put up on the Web using Blackboard software. Since courses are password-protected, faculty can limit access to materials to only registered students in the course.

In addition, Blackboard offers course management options, such as Gradebook, where students can see only their own grades, an assignment manager tool for students to submit assignments electronically to the instructor, online test and survey tools, and course statistics so that faculty can evaluate and measure student progress.

Our Support for Blackboard
To offer around-the-clock support that is ready to support your needs, no matter where you are, Buchanan’s support team is ready 24x7x365. Instructors and faculty can expect responsive, real-time, quality support via telephone, e-mail and the Web.

Administration

Account setup and management

Enrollment management

Content management

Course design and content

Course roster merger

Gradebook configuration

Application and Website integration

Maintenance

Manage users

Supports Wimba classroom environment

Blackboard tutorials

24x7 Support