TORONTO, August 17, 2012 — Mississauga-based Buchanan Associates, an IT services-support company that works with some of Canada’s largest corporate customers, is pleased to announce they are now a Microsoft® Lync® Certified Support Partner.
As a Certified Support Partner for Lync, Buchanan is positioned to offer a high level of support to customers leveraging Microsoft Lync and all dependent voice components, including the communications software and 3rd party appliances that align VoIP, instant messaging, audio, video and web conferencing.
According to Buchanan Associates’ President, Stephen Sweett, “Although we were already providing managed services support for Lync and Office Communicator (OCS 2007 R2), becoming a Lync Certified Support Partner truly enhances our ability to provide clients with a complete end-to-end solution. Lync is the next generation of unified communications and we are now well positioned to offer the most comprehensive solution on the market for Lync design, implementation and full solution support.”
Buchanan provides a holistic managed services offering for Lync, designed to provide proactive management for all Lync Voice technologies and components, aligning everything into one support platform. As a Lync Certified Support Partner, Buchanan distinguishes itself as one of the few companies in Canada with this designation, and provides its customers with end-to-end managed services and direct access to Microsoft Premier Support Escalation Engineers.
“There are incredible innovations and benefits to be reaped from integrated communications technologies like Microsoft Lync,” said Jason Brommet, Group Manager Microsoft Office Division at Microsoft Canada. “By modernizing their environments to empower employees with desktop technologies that enable voice and instant messaging communications, Canadian businesses can transform how they do business right down to their bottom line. There are limitless possibilities of Microsoft Lync and Microsoft is thrilled to be working with technology partners like Buchanan to bring to market end-to-end solutions that can help transform Canadian businesses.”
Buchanan’s new designation will allow Canadian companies to take advantage of Lync-based unified communications packages and bundles, while at the same time feeling secure that they are backed by Microsoft’s gold standard support. Furthermore, it adds a new level of support for Lync within the Canadian market.
“We were already providing the managed services support for other components in Lync, but our ability to escalate issues to Microsoft’s Premier Support Escalation Engineers now provides our clients with the best possible solution available today”, says Stephen Sweett.